Refund and Returns Policy

Effective Date: January 15, 2025

At HomeStoreTopic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you. This Refund and Returns Policy outlines the conditions under which returns and refunds are accepted, and the steps you need to take.

1. Returns Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Timeframe: The item must be returned within 30 days from the date of delivery.
  • Condition: The item must be unused, in its original condition, and with all tags and packaging intact.
  • Non-Returnable Items: Unfortunately, some items are non-returnable, including:
    • Gift cards
    • Final sale items
    • Items that have been customized or personalized

If your return request meets these criteria, please proceed with the following steps.

2. How to Return an Item

To initiate a return, follow these simple steps:

  1. Contact Us:
    Please email us at info@homestoretopic.click with your order number and the reason for the return. Our customer service team will guide you through the return process.

  2. Return Authorization:
    Once your return request is reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send the item back to us.

  3. Prepare Your Return:
    Package the item securely in its original packaging (if possible) and include a copy of your order confirmation or receipt. Ensure the RMA number is included on the package.

  4. Shipping the Return:
    You are responsible for the shipping cost of the return unless the item is defective, damaged, or the return is a result of our error. We recommend using a trackable shipping service to ensure the safe return of your item.

3. Refunds

Once we receive your returned item and confirm that it meets our return requirements, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note the following:

  • Shipping Fees: Shipping costs are non-refundable. If you received free shipping on your order, the cost of return shipping will be deducted from your refund.
  • Partial Refunds: If the returned item is not in its original condition or is damaged, a partial refund may be issued.

4. Exchanges

If you wish to exchange an item for a different size or color, we recommend processing a return and then placing a new order for the desired item. You can initiate an exchange by following the same return process outlined above.

5. Damaged or Defective Items

We take great care in packaging your order, but in the rare event that you receive a damaged or defective item, please contact us immediately at info@homestoretopic.click with the following details:

  • Your order number
  • A description of the issue
  • Photos of the damaged or defective item

If the item is found to be defective or damaged, we will provide you with a pre-paid return label and issue a full refund or replacement once the item is returned.

6. Return Shipping Costs

  • Customer Responsibility: If you are returning the item due to personal reasons (e.g., change of mind or incorrect order), you are responsible for the return shipping costs.

  • Our Responsibility: If the return is due to an error on our part, such as shipping the wrong item, we will cover the return shipping costs and provide a pre-paid return label.

7. Lost or Stolen Returns

We are not responsible for items lost or stolen during return shipping. Please use a trackable shipping service or purchase shipping insurance to protect your return package.

8. Special Offers and Promotions

If you used a special offer or promotion (such as a discount code or gift card) when making your purchase, the return refund will be based on the actual price paid, excluding any promotional value.

9. Changes to the Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page, with the updated “Effective Date” displayed at the top of the policy. We recommend you review this page periodically for any updates.

10. Contact Us

If you have any questions or need assistance with your return, please contact our customer service team:

  • Email: info@homestoretopic.click
  • Phone: (205) 555-1234
  • Address:
    HomestoreTopic
    1234 Elegant Lane
    Birmingham, Alabama, United States

Thank you for shopping at HomeStoreTopic! We are dedicated to providing you with high-quality products and ensuring a smooth and hassle-free return and refund process.